I Cut the Cord… No More Cable TV!

Well, I finally did it. I cut the cable TV cord so no more cable TV for my family. Instead, we will be streaming movies and TV shows on-demand from Netflix and Hulu Plus via the Roku media streaming device.

Cable Cord CuttingSo, I needed to call Comcast and have them downgrade my current “Triple Play” service to only Internet access, removing the Cable TV and Phone services. After reading all the horror stories online about people fighting Comcast to do such downgrades, I had to mentally prepare myself for battle.

I first tried to downgrade my Comcast service by using the 24/7 online chat system, but I was promptly told that I would need to call the Comcast offices to change my service. Obviously, they want to talk with you live to try to convince you to keep your services or offer you some special promotion to maximize their services being used. I was told to call the 800 COMCAST number between the hours of 8a – 7p EST. So, I did so first thing the next day but kept getting a recorded message stating I needed to call during business hours (ugh). After repeated attempts, the office appeared to be open at 7am PST, afterwhich I was able to talk with a Comcast representative to downgrade my service.

The process actually went quite painlessly. I was very courteous to the Comcast representative, explaining I need to downgrade my account to only keep the Internet service to save on cost. He explained the different promotions and tried to help reduce the cost, but I ultimately told him my family doesn’t use Cable TV or the phone services very much and we still need to save on cost. So, he gladly made the change. In the end, it wasn’t as much of a hassle as I thought it would be after reading so many online postings about others trying to change their services with Comcast. I think the key was me being courteous and respectful on the phone, which never hurts when you want to have something go smoothly.

Side Note: I came across this posting by someone who wanted to downgrade their Comcast service to Internet-only. As you can see, the person who wrote this posting was extremely nasty and belligerent to the Comcast Representative via the online chat system when he tried to downgrade. In the end he states how horrible Comcast is, but in the chat conversation he posted he was the one who appeared horrible. The Comcast Rep’s responses were very professional while he was being a giant ass about it. Now, I may sound like I’m defending Comcast, but in reality you can read his posting and decide for yourself. Sugar goes a long way when you’re trying to get what you want!

So my Comcast service was changed to Internet-only for a price of $65 per month, with a $7 charge to rent their cable modem. I also pay an extra $10 per month to get “Blast!” feature which boosts my download speed to 50 Mbps (which is what I had previously). So my overall bill dropped from $245 to about $96 when I include the taxes and surcharges.

I did get an email from Comcast a few hours after the changes were made showing the new charges. So, everything was good. Except….

This morning I found another Comcast email in my inbox that showed different monthly charges than what I expected from previous day’s email confirmation. This new email shows I’m paying $129.90/mo for “High-Speed Internet” instead of the $65/mo that I was quoted yesterday. What’s with that?!! So I initiated an online chat with Comcast and the rep stated from her records it shows I have the expected $65/mo service, not the higher service. She suggested the system may still be updating with my recent changes, although I checked yesterday online and it showed Internet service-only with my account. I also checked my account online while I was on chat this morning, and it showed both Xfinity TV and Internet services active! So overnight, the Comcast system reactivated my Cable TV service and sent me a new email confirmation.

So at this point, I’m going to wait a few more days and check my online account again. Hopefully, Comcast’s system will have processed everything correctly and I’ll see the correct charges on my account, otherwise, I’ll be back on the online chat again trying to straighten it out.

5 Responses to I Cut the Cord… No More Cable TV!

  1. John Garvens says:

    To provide a bit of context, I spent a half-hour on the phone with a customer service representative waiting for an online customer representative to respond to an “instant message.” At a certain point, anyone would get upset. Unfortunately for the reps, my fuse was particularly short that day.

    But you bring up a valid point nonetheless. Looking back, I was definitely a giant ass. In a later call with Comcast, I actually apologized to the rep for the way I acted.

    The ironic thing is that I wrote a post about negotiating with Comcast. In the post, I explicitly stated that you need to be polite and stay calm when you negotiate with Comcast (or anyone else). As you pointed out, I totally ignored my own advice and wound up looking like a raging asshole.

    That said, I enjoyed your post. As time passes, more and more people will follow your lead and eliminate TV and phone service from their Comcast subscription. After all, you can watch TV and call people online. Why pay extra for it? Netflix is under $10/mo and Amazon Prime (my favorite) allows prime members to stream thousands of movies and TV shows as a part of their service.

    • zunetips says:

      John, thanks for your comments. I can understand your frustration, and I’ve been there also at times. You’re right, in that most people will probably go the cord-cutting path in favor of streaming services like Netflix and Amazon Prime. I’m currently testing Hulu Plus with a 1-month free trial and it looks good for the $7.99/mo price. The only bad thing, is massive amount of media content available to me now… it can be hard to sort through!

      • John Garvens says:

        I see the Internet industry opening up a lot in the coming years. Companies like Comcast will be overcome by smaller startups that offer better options–no contract mobile hotspots with no throttling and unlimited downloading. The first company put that package together will make a killing.

        Yes, it will be expensive. But people are willing to pay for convenience, customer service and “it’s not Comcast.” Personally, I would pay upwards of $100 for a mobile hotspot with unlimited downloading, outstanding customer service and a reasonable download speed.

  2. Mikey in DC says:

    So how did it turn out, Coho? I find it amusing that, despite your politeness, Comcast still managed to screw up your simple request… and in their favor.

    I have been trying to get Comcast internet only service installed for a week and I cannot seem to get them to agree on anything. Each time I call the price changes, the terms change, and the availability changes. I do not know why I am trying so hard to do biz with them. Ah, it’s because Verizon’s has only DSL here and they aren’t maintaining it, so no competition.

    The days of putting up with this are numbered. My European friends enjoy gigabit speeds for what we foolish Americans are paying for a few megs.

    • zunetips says:

      Everything actually worked out fine. Apparently, the online web system only updates once a month on your billing date, so the changes to my plan didn’t show up. I needed to call customer service to verify that the change was made and what my monthly charges really are. Everything turned out fine, and I was able to reduce my monthly cable bill to under $100/mo. With Hulu Plus and Netflix, I have everything I need.

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